职位描述

Responsibilities
 Follow a well-defined workflow of an internal process to categorize the health of support cases.
 Wellness service, which will require follow-up case reviews, follow-ups and escalation, as well as case reporting to the account managers for visibility.
 Stay current on new process changes and/or tools changes/updates related to this service.

Requirements
 Excellent Korean Oral, Written and English Written.
 Good English Oral skill.
 Ability to identify process improvement opportunities.
 Time management, Team collaboration and Critical thinking skills.
 Be diligent, patient and self-critical.

联系信息

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