职位描述
Your responsibilities：
• Ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel
• Respond to customer inquiries via several channels (WeChat, Email and Telephone)
• Provide information regarding products/services and other related inquiries
• Be the face of Farfetch to our customers and partners alike
• Working hour: 08:00-17:00 Monday to Friday
• Other tasks assigned by supervisor
Key Requirements:
• Korean native speaker ideally with minimum of 2+ years’ experience in customer service, preferably in a luxury fashion retail, hospitality or e-commerce environment
• Excellent verbal and written communication skills in English, Korean and Mandarin
• Ability to work under pressure in a fast-paced environment
• Confident and articulate
• Good understanding of fashion/fashion brands
• Proficient user of IT systems, both customer service specific and windows packages
• Ability to exceed customer expectations
• Excellent listening skills
• Hardworking and passionate
